Terms of Service
- Refund Policy: If the work is uniquely created, it is not possible to receive any kind of refund.
- Free Revisions: Up to 3 free revisions are available for each uniquely created product/asset. If the three revisions are not sufficient, additional revisions can be requested by paying an amount evaluated at the time of the request (TANTUM).
- Delivery Times: All delivery times for standard orders are estimated and not guaranteed. It is possible to request a priority service, by paying an amount evaluated at the time of the request (TANTUM), to speed up delivery times and obtain a guaranteed date, still subject to possible unforeseen events.
In case of unforeseen events causing a delay compared to the delivery date indicated with the priority service (TANTUM), the customer will be entitled to a refund equal to 25% of the amount paid for each additional day of delay. The refund will be calculated exclusively on the TANTUM, while the order cost will remain unchanged. - Revision Expiry: Free revisions remaining after the delivery of the order can only be used within 8 hours after the delivery of the finished product. After this period, it will no longer be possible to use the remaining free revisions.
- Project Cancellation: If sufficient updates or information for the start of the project are not provided by the client within 3 days of payment, the project will be canceled and the client will be refunded the full amount paid, excluding any fees.
- Project Delivery: The project will be delivered if the client does not provide any updates within 30 days from the sending of the preview containing the most recent details provided by them.
- Privacy Protection: To ensure the privacy of our clients, we delete all source files and assets provided within 8 hours after the delivery of the finished product. Once the pre-deletion period is over, it will not be possible to recover them.
- Project Details Changes: Only the information provided in the client's original message is considered for processing the order or changes. Any changes made after the message may invalidate the information previously provided in the same message.
- TANTUM Clarification: The price of the TANTUM is determined based on the following factors: Delivery urgency, Project complexity, Current workload, Additional requirements, and Timing.
- Terms Edit: We reserve the right to make changes to these terms of service at any time. Continued use of the service by the user after such changes will constitute acceptance of the new terms.